FAQ

 

General Questions

  • Where is your store located? 391 Arguello Blvd, San Francisco, CA 94122 
  • What are your store hours? We are open 5 days a week! Wednesday-Friday 10am-3pm, Saturday-Sunday 10am-4pm
  • How can I contact you? 
    • Send Emails to: adrienne@covetsf.com
    • Store Number: (415) 751-1158

Shipping Questions

  • When will my order ship? All items are made to order. Once your order is received and confirmed, orders usually ship in 2-3 business days. We do our best to get orders made and shipped ASAP. If your order will take longer to make, we'll notify you and give a new shipping date. 
  • What types of shipping methods do you offer? 
    • Free First Class Shipping on all Domestic orders for JEWELRY ONLY 
    • USPS Priority Mail (Optional Upgrade)
    • International First Class Mail
  • How will my order arrive? All jewelry orders are gift wrapped ready in a small hard-sided box with ribbon.

Product Questions

  • Is your jewelry Nickel free? Yes!
  • Gold Filled VS Gold Plated?
  • Do you do Custom Orders? Please send an email to adrienne@covetsf.com for custom order inquiries.

Product Care

  • We recommend storing your jewelry in an airtight container or plastic bag when not worn. This will protect your jewelry from outside environments and increase the life of your piece!
  • Cleaning Jewelry: There are cleaning solutions available that can spruce up your piece. You just need to be sure that the cleaning solution you puse is specific to the type of metal you’re cleaning. Polishing cloths can also be used, but make sure to read the instructions before use. You can also use a tiny bit of dish soap, water and a gentle toothbrush to clean an item. Just make sure that after the soap cleaning to dry the piece immediately.
  • Avoid getting jewelry wet if possible and avoid spraying perfume directly onto your jewelry. If the jewelry does get wet, dry off as soon as possible to avoid harsh chemicals reacting to the metal.

Returns Questions

  • What is your Online Return Policy? Online orders can be exchanged within 7 days of receipt. They must be undamaged, unworn, and in original condition. We do not cover return shipping unless the exchange is due to a piece arriving damaged. Please email adrienne@covetsf.com for return authorization and return shipping address.

Other  Issues: 

  • For any issues regarding your order, please don’t hesitate to contact us at adrienne@covetsf.com